FAQ

• Do you deliver, for example, to Oslo Airport Gardermoen, and locations within that radius or other Airports?

  We arrange shuttle service with our 9-seater bus to our main location or delivery to the airport. This service is included in the booking price! You can provide further information such as flight number and your arrival and return time under other information during the booking. If you are going to arrive at Torp Airport in Sandefjord you can rent our cars to, but pick-up and dropp-off will be charged in a extra fee, and you have to contact us before you are booking on our website!

   

• What applies to high season, low season, and when can the camper be picked up?

  Rental in high season on a weekly basis, at least 7 days. Delivery from 16:00-18:00 / Return from 10:00-12:00. High season is autumn break, winter break, Easter, and summer from June 1st to August 31st. Everything outside these dates is low season.

  But dont worry 🙂 Delivery and return outside opening hours can be booked for an additional fee and must always be specified when booking!

  NOTE: During the winter season, campers are rented out without water. The reason for this is that if the water were to freeze, it would cause damage to pipes, taps and joints. This would quickly lead to costs above the deductible. Insurance does NOT cover frost damage. The toilet will be usable in every season.

   

• What should I check before returning the vehicle at the end of the rental period?

  When returning the vehicle, you must:

  • Wash the innside of the motorhome before handing it back, unless otherwise is booked. Make sure the interior is clean (including all kitchen equipment), use plain clean water and the cleaning agents provided, as strong cleaning agents can damage surfaces in motorhomes and campers.
  • Remember to take out the rubbish, shake out mats and sweep and wash the floor (internal washing to be taken by the landlord must be agreed and booked in advance)
  • Remember to check and empty and wash the fridge and freezer.
  • Fill up the fuel tank and AdBlue and make sure the battery is fully charged.
  • Fill up the clean water tank with 1/3 of water.
  • Empty the gray water tank and toilet (unless otherwise agreed and booked)
  • Wash the outside of the motorhome before handing it back, unless otherwise agreed (note be sure to use manual washing stations with a height high enough for the vehicle).
  • Gather all your personal belongings.

• What rules apply regarding cleaning?

  When you pick up/take over the motorhome, it is clean inside and out, and you must return it in a clean condition both inside and out (the landlord offers this service for a fee when booking or further agreement). If the interior cleaning, emptying of the waste water tank and/or cassettes for the toilet is to be carried out in whole or in part by the lessor when the car is returned, the lessor will require a cleaning supplement. If internal or external cleaning is not carried out satisfactorily, the landlord will charge a mandatory service fee for this. Please note that any incurred costs must be paid locally.

• What rules apply for bringing pets?

  If you wish to bring pets, you must obtain permission directly from the rental location. We have motorhomes where it is legal and where it is not legal at all, check the description and ask if you are unsure. When the car is returned to the rental location, it must be as clean as a car that is returned without pets on board. If you bring pets, higher cleaning costs can quickly accrue and the landlord will charge you for it. If animals are taken without prior agreement or in the motorhome where they are not permitted, an additional fee will be charged for both cleaning and ozonation, plus damage or similar caused by the animal. It is the tenant who is responsible for the safe and regulated transport of livestock, as well as for following any entry restrictions and vaccinations.

• How and where do I get drinking water on the road?

  You can fill up drinking water at many petrol stations and campsites, in most cases completely free or for a small fee.

• What type of driver’s license is required?

  All our vehicles can be driven on a normal passenger car driving licence, class B certificate as the total weight is up to 3500 kg.

• Is kitchen equipment included in the rental period?

  Yes, our mobile homes are fully equipped, it comes with everything you need and some kitchen equipment for the number of people, so you don’t have to think about anything yourself.

• What additional equipment can be rented?

  Among other things, camping equipment for outdoor use is rented out, for example tables and chairs, gas grill, rice cooker/steamer, snow chain, in addition you can rent a fishing rod, towels, duvet, pillow, bed linen and other things. Tick ​​under extras when booking what you want to rent in addition. Remember that the motorhomes are not equipped with any duvets and pillows, or bed linen and sheets, this must be ordered extra per traveller! Should you wish to use sleeping bags or the like, it is required that you bring sheets to protect the mattresses, a fee will be charged if this is disregarded.

• Are all kilometers included in the rental price?

  Driving distance of 1750 km per week/250 km per day is included in the rental price. Beyond this, NOK 5 per km is charged. Unlimited km can be purchased as an extra during Booking and in advance if desired.

• Do you require a deposit for camper rentals?

  Yes, the deposit of €2,000 is reserved in advance on the credit card (free of charge), at the latest when you pick up/take over the motorhome. The cardholder and the tenant must be the same person. Please note that the rental company does not have the opportunity to hand over a motorhome if the deposit has not yet gone into the rental company’s account, cash payment is not accepted. If the motorhome is returned at the agreed time and without damage, only the additional costs such as (e.g. toll crossings, ferry expenses, gas consumption Propane €6/ per kg invoiced for each kilogram begun, chemicals etc.) are deducted from the deposit. If the car is damaged when it is returned, a deposit corresponding to the damage amount/deductible is deducted. In the event of damage that requires the entire deposit to cover the excess, additional costs as mentioned above must be paid in addition.

• What does the service fee include?

  The service fee includes practical and technical preparation of the vehicle, as well as a technical review of the motorhome and training before departure with at least 30 minutes. This ensures training in the use of the motorhome, that is, you will be shown all the technical details of the vehicle, so that even you who are completely new to this area can start your motorhome trip well prepared and without worries. It also ensures 24/7 customer service throughout the journey, and operation and maintenance of our website.

• What age restrictions apply for renting a camper and can I register more drivers?

  The minimum age of the hirer and any driver is 23 years. Both the renter and the driver must have had a Class B driving licence or an equivalent national/international driving license for 2 years. Delivery of the motorhome requires the tenant and/or drivers to show a valid driver’s license
  identification/passport before taking over. If a lack of this leads to a delay in taking over
  if it happens at the tenant’s expense. If identification is not available either
  takeover or within a reasonable period, the lessor may withdraw from the contract.

  The car can only be driven by the hirer and the drivers who are registered against chargingfee, when the car is to be collected. The tenant undertakes to register and, at the landlord’s request, provide his name and
  address of all the drivers to whom he leaves the car, also only occasionally. The tenant must
  take responsibility for the behavior of the driver to whom he entrusts the car, in the same way
  for which he must take responsibility for himself.