General rental terms for motorhome and campervan
Dear customer!
The following rental terms shall therefore apply (if agreed upon) from the conclusion of the contract for the booking of a motorhome with content agreed upon between the contracting parties, hereinafter referred to as the ‘lessor’, and you. You must therefore read these contract terms carefully.
General rental terms for Touring Campers
- Scope of validity, contract content, choice of law
1.1 The following standard contract terms for Touring Campers, hereinafter referred to as ‘lessors’, apply exclusively. Terms contrary to this or terms from the lessee that deviate from the lessor’s standard contract terms are not accepted,
The lessor’s standard contract terms also apply when the lessor is aware of conflicting terms, or terms from the lessee that deviate from the standard contract terms, and still rents out the motorhome to the lessee without reservation.
1.2 This contract with the lessor pertains exclusively to the rental of the motorhome/camper. The lessor has no obligations regarding travel services and especially not any comprehensive travel services.
1.3 A rental agreement is entered into between the lessor and the lessee(s) upon booking, and this rental agreement is governed solely by Norwegian law. The lessee plans their own trip and uses the vehicle at their own risk. The rental contract is set for an agreed period.
1.4 All agreements between the lessor and the lessee must be made in writing.
- Minimum age, qualified driver
2.1 We require the minimum age of the lessee and any driver to be 23 years. Motorhomes under 3.5 tons require a regular class B driver’s license. Both the lessee and the driver must have held a class B driver’s license or an equivalent national/international driver’s license for 2 years and be capable of driving a vehicle of that size. Handover of the motorhome requires the lessee and/or drivers to show a driver’s license and valid identification/passport before taking possession. If the lack of this leads to a delay in taking possession, it will be at the lessee’s expense. If identification is not available either at the time of taking possession or within a reasonable period, the lessor may withdraw from the contract. The cancellation provisions described in § 4.2 shall apply. The lessor or the official authorities in the country may require the presentation of an international driver’s license (for non-EU citizens). If the driver of the vehicle is not the same as the one we have registered or is under 23 years old, the deductible increases 3 times in the event of damage/accident. An additional driver can be added to the contract for an additional fee.
2.2 For motorhomes with a total weight over 3.5 tons, drivers must have a license that allows them to drive such vehicles. Holders of a class B driver’s license must consult with the lessor regarding the technically permissible total mass of the vehicle rented by the lessee for safety reasons. Regarding the rental of the camper, the lessee is responsible for familiarizing themselves with the applicable rules and weight restrictions. It can be used on most vehicles with a class B driver’s license, but the lessee should use a trailer calculator or app from the road authority to ensure they are driving legally. If the lessee cannot present a valid driver’s license in the relevant class when picking up the vehicle, the motorhome is considered not picked up. In this case, the applicable cancellation terms (see 4.2) apply.
2.3 The vehicle can only be driven by the lessee and the drivers registered when the vehicle is picked up.
2.4 The lessee is obliged to register, for an additional fee and at the lessor’s request, the name and address of all drivers to whom he, even occasionally, hands over the vehicle. The lessee must take responsibility for how the driver behaves to whom he hands over the vehicle, in the same way as he must take responsibility for himself.
- Rental prices and how they are calculated, rental period
3.1 Rental prices are principally calculated based on the current price list of the lessor at the time the agreement is made. An approximate, pre-specified minimum rental period for certain travel times is also indicated in the lessor’s price list valid at the time the agreement is made. Likewise, the prices in the price list for the relevant season in which the rental period falls apply. In connection with the rental, a one-time service fee is calculated. The amount of this is also indicated in the lessor’s price list valid at the time the agreement is made.
3.2 The respective rental prices include: In principle, 250 kilometers per day on average, i.e., 1750 kilometers over 7 days, kitchen equipment, exterior washing. However, some promotions may limit mileage. Extra kilometers driven are calculated according to the current price list at 5 NOK; insurance coverage “Comprehensive” insurance as described in § 12; the vehicle manufacturer’s mobility guarantee. During the rental period, daily rates are calculated for each commenced 24-hour period. The rental period begins when the lessee picks up the motorhome at the rental station and ends when the motorhome is returned to the staff at the rental station or when the motorhome is driven to the agreed meeting place and returned to the agreed meeting place. The bike racks are not suitable for electric bikes due to weight, this must be checked in advance.
3.3 When the vehicle is returned after the agreed written period, the lessor calculates the price per started hour at 1000 NOK according to the current price list (but a maximum of the full corresponding daily price for each delayed day). Costs incurred by a subsequent lessee or another person making claims against the lessor because they take over the vehicle late due to the lessee returning the vehicle late are paid by the lessee.
3.4 If the vehicle is returned before the agreed rental period has expired, the full agreed rental price must be paid unless the vehicle can be rented out otherwise.
3.5 The motorhome is delivered with a full tank and must be returned with a full tank, remember also Adblue. If not, the lessor will charge the lessee for diesel according to the current price list. Fuel, Adblue, and similar consumption costs are covered by the lessee during the rental period.
3.6 One-way rental is only allowed by special agreement. Contact us before booking.
- Booking and changes
4.1 Bookings are only binding after confirmation from the lessor in accordance with point 4.2 and apply exclusively to vehicle groups, not vehicle types. This also applies when a specific vehicle type is indicated in the description of the vehicle group. The lessor reserves the right to upgrade the lessee to an equivalent or better vehicle.
4.2 After the lessor has given written confirmation of the booking, an amount equivalent to 25% of the rental price, but at least €300, must be paid within 7 days. Only then is the booking binding for both parties. If the lessee exceeds this deadline, the lessor is no longer bound by the booking. If the customer cancels the binding booking, the following cancellation fees must be paid, calculated from the first confirmed booking:
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From the day the booking was confirmed and up to 60 days before the rental period begins, a cancellation fee of €100 is payable.
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Between 59 and 30 days before the rental was to begin, 25% of the rental price, but at least €300.
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Between 29 and 15 days before the rental was to begin, 50% of the rental price.
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Less than 15 days before the rental was to begin, 80% of the rental price.
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On the rental day or if the vehicle is not picked up, 95% of the rental price.
It is up to the lessee to prove that no damage has occurred at all or only to a lesser extent.
Cancellation of the booking must be made in writing.
4.3 The booking confirmed to the lessee can be changed from the booking date up to no later than 60 days before the agreed rental period begins, only if the lessor can offer an alternative, and if the desired new booking corresponds to the scope of the first booking. It is only possible to postpone the booking within the same calendar year and at the same rental location where the vehicle was originally booked. Each change will be charged according to the valid price list. In case the reserved travel period is desired to be shortened/reduced, the above-mentioned cancellation conditions for cancellations per day apply. There is no legal claim to change the dates or the contract.
This regulation also applies to delays in delivery or non-delivery of the rental vehicle, as well as damage to the vehicle due to weather conditions, explosion, fire, theft, burglary, changed legal provisions, or changed regulations.
- Payment terms, deposit
5.1 The calculated, expected rental price according to the booking dates must be paid free of charge no later than 30 days before the rental begins, into an account belonging to the lessor that the lessee is provided with.
5.2 The deposit of € 2000,- must be deposited free of charge with the lessor, at the latest when taking over the car (Mastercard, Visa). Paying the deposit with a prepaid credit card on the basis of receivables or in cash is not possible.
We reserve € 2000,- as a deposit on your credit card when the car is collected. We accept Mastercard and Visa. Please note that we obtain authorization from the credit card company at the time of collection. If the motorhome is returned at the agreed time and without damage, only the additional costs such as tolls, gas consumption, chemicals etc. are deducted from the credit card. If the car is damaged when it is returned, a deposit corresponding to the amount of the damage or excess is deducted. In the event of damage that requires the entire deposit to cover the deductible, additional costs as mentioned above must be paid in addition. The deposit is released from the credit card between 8 and 25 days after submission.
5.3 For bookings with short notice (less than 30 days to the rental date), the deposit and rental price must be paid immediately.
5.4 The deposit is refunded by the lessor if the car is returned in good condition and after the final settlement for the rental agreement has been calculated. In addition to the price that the tenant has paid in advance and accrued expenses (e.g. toll crossings, ferry expenses, gas consumption Propane € 6,- / per kg invoiced for each kilo begun), the deposit is settled when returning the car
5.5 If the lessee is delayed in fulfilling their payment obligations, late payment interest will be calculated according to applicable legal provisions.
- Delivery, return
6.1 Before the trip, the lessee is obliged to participate in a detailed instruction about the vehicle conducted by the experts at the lessor’s station where the vehicle is to be handed over. In this connection, a handover protocol (check-out) is drawn up describing the condition of the vehicle. This must be signed by both parties. The lessor may refuse to hand over the vehicle if the instructions about the vehicle are not given. If the lessee is responsible for the delay in handover, they must pay the resulting costs. The lessee must also check the vehicle carefully when it is picked up. The customer is responsible for taking a series of photos of the vehicle to document its condition at the time of pick-up and return. Clarification: When the vehicle is picked up, the customer must photograph the vehicle from all sides externally, and the same when the vehicle is returned. This is done to ensure that the customer has not received a vehicle with damages that we have not discovered and vice versa.
6.2 When the vehicle is returned, the lessee is obliged to carry out a final inspection of the vehicle together with the staff at the rental station. In this connection, a return protocol (check-in) is drawn up. This must be signed by the lessor and the lessee. Damages not recorded in the handover protocol but discovered when the vehicle is returned must be paid for by the lessee. The lessee is obliged to report any faults immediately upon arrival or earlier during the rental period; major damages or damages affecting the next rental period must be reported immediately. The return of the motorhome must take place when we are present, but if the motorhome is returned without us being present (only if agreed in advance), the lessee must photograph the vehicle from all sides externally, and possibly take pictures internally to document a damage-free vehicle. When the vehicle is washed and prepared for the next lessee, damages may be discovered. We will then inform the customer as soon as possible. If unforeseen problems arise, it is desirable that the lessor is contacted as soon as the problem is discovered to try to resolve it. Compensation for any reduced use of the motorhome is not given for faults and deficiencies reported only upon return. Damages to the motorhome not recorded in the report/photos on the day of handover are charged to the lessee if they do not notify the lessor of the damage within 24 hours after the rental start, or as soon as the lessee discovers the damage. If defects in the motorhome or equipment not marked are discovered after the rental period has begun, the lessee must provide a written report to the lessor as soon as possible, at the latest when returning the vehicle. Minor operational disturbances and things the lessee can (or should be able to) fix themselves do not give grounds for a price reduction (fuses, screws, incorrect use, etc.).
6.3 Normal vehicle handovers take place between 16:00-18:00, returns in the morning between 10:00-12:00, during high season on Saturdays and Sundays. Agreed handover times can be found in the booking confirmation. The pick-up and return times shown in the contract are binding. The times stated in the rental agreement are considered agreed. The handover and return day are counted together as one day unless 24 hours are exceeded due to the lessor.
6.4 All motorhomes must be delivered cleaned to the lessee and returned in the same clean condition. Any required additional cleaning must be paid for by the lessee. The motorhome must be delivered tidy and free of garbage, cleaned internally by the lessee with the provided ecological cleaning agents and only water. External washing is performed by the lessor. All motorhomes are non-smoking. In case of violation of the smoking ban, a fee of €1500 for extra cleaning and purification applies.
Dogs – are allowed in some vehicles. For vehicles where we allow pets, the vehicle must be returned in such a condition that we do not need to spend extra time removing hair or similar. If we need to use extra resources beyond normal cleaning, this will be charged up to €250. Bringing a dog without permission incurs a fee of €1500 (full cleaning with ozone and UV of the vehicle). Touring Campers is not responsible if there are traces of allergenic substances in vehicles that are supposed to be smoke and pet-free.
If you want us to empty the wastewater and toilet, this can be arranged at applicable rates.
- Normal cleaning. Soiled textiles, abnormal spills on benches, toilets, etc., will be charged separately.”
General rental terms
- Prohibited use, duty of care and protection
7.1 It is forbidden for the lessee to use the vehicle for the following purposes:
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Participation in motorsport events and car tests;
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Transport of flammable, toxic, or otherwise dangerous substances;
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Smuggling and other criminal acts, even if these are only punishable according to the law at the place of the act;
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Subletting or commercial passenger transport;
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Any other use that goes beyond the contract-related use, especially driving in terrain not intended for this purpose.
7.2 The vehicle must be handled gently (no outdoor shoes inside) and professionally and always locked properly. The guiding regulations and technical rules for use must be followed. The operating condition, especially oil and water levels as well as tire pressure, must be monitored. The lessee is obliged to regularly check whether the rental object is in a roadworthy condition.
7.3 All motorhomes are non-smoking vehicles, meaning smoking is prohibited throughout the vehicle. Violation of this will be charged with €1500 plus cleaning costs as invoiced. Pets are only allowed with the express consent of the lessor. Cleaning costs incurred because the rules are not followed must be paid by the lessee. Costs incurred due to ventilation or to remove smoke pollution, including lost profits because the vehicle cannot be rented out for a while, will likewise be charged to the lessee.
The motorhome undergoes an inspection before each rental, where fluids for the operation of the motorhome are checked and refilled if necessary (digital monitoring of fluid levels in most of our rental vehicles). During the rental period, the lessee is responsible for the motorhome, including checking/refilling necessary oil, water in the radiator, windshield washer fluid, etc. We assume careful handling of the motorhome so that the trip is successful. The responsibility for both high and low levels lies fully with the lessee, and it is expected that the various fluid levels are checked and maintained throughout the rental period (if necessary and by prior agreement, refilling can be carried out by the lessee against a receipt). Professional execution is assumed.
The motorhome is washed externally by the lessee unless otherwise booked or agreed. Motorhomes washed externally during and after the rental period must only be washed by hand at washing stations with suitable height. Windows and roof hatches must be washed with care and plenty of water and without cleaning agents, as they can easily become dull and streaky if washed incorrectly.
Beds/mattresses must be covered with sheets if you use sleeping bags in the vehicle. Zippers damage the mattresses. See also the price list for renting complete bedding or sheets.
Only toilet paper intended for chemical toilets should be used in the toilet. Other toilet paper can damage the septic tank.
7.4 If violations of the rules in the above points 7.1, 7.2, and 7.3 are detected, the lessor may terminate the rental agreement immediately.”
- Conduct in case of accidents
8.1 After an accident and after fire, theft, or wildlife damage, the lessee must immediately notify the police and the lessor via phone +47 951 83 882, and no later than the following working day after the day of the accident. Counterclaims are not accepted. The lessee must write a detailed report or fill out a damage form, even for minor damages.
8.2 The lessee must write a detailed report to the lessor and include a sketch, even for minor damages. If the lessee fails – for any reason – to write a protocol, and if the insurance company therefore does not pay for the damage, the lessee is obliged to pay for the entire damage repair.
8.3 The damage form report must be fully completed and signed no later than when the vehicle is returned to the lessor. The report must particularly include the names and addresses of the involved persons and any witnesses, as well as the registration numbers of the involved vehicles. Photos and other evidence are desirable.
- Foreign trips
Foreign trips within Europe are possible. Trips to countries outside Europe require prior consent from the lessor. Trips to war and crisis areas are prohibited. The lessee must take current travel restrictions into account.
- Defects in the motorhome
10.1 Claims for damages from the lessee for defects for which the lessor is not responsible are excluded.
10.2 If defects in the motorhome or equipment that are not marked are discovered after the rental period has begun, the lessee must provide a written report to the lessor as soon as possible, at the latest when returning the vehicle. Claims for damages due to later discovered defects are excluded, unless the basis for the claim is a non-obvious defect.
- Repairs, replacement vehicle
11.1 Repairs necessary to ensure the vehicle’s operational and road safety during the rental period can be carried out without further permission from the lessee up to a price of €50. For larger repairs, the lessor’s consent is required.
Repair costs are paid by the lessor upon presentation of payment receipts and replaced parts unless the lessee pays for the damage according to point 12. This rule does not apply to tire damage.
11.2 If a defect for which the lessor is responsible necessitates such a repair and if the lessee does not repair this defect themselves, the lessee must immediately report this defect to the lessor and set an appropriate deadline for repair. Country-specific events (e.g., infrastructure) that delay the repair shall not be charged to the lessor.
11.3 If the motorhome is destroyed without the lessee’s fault, or if it is foreseen that the use of the vehicle will be hindered for an unreasonably long time or ceases, the lessor has the right to provide an equivalent replacement vehicle to the lessee within a reasonable time. If the lessor provides an equivalent vehicle, the lessee cannot terminate the agreement. If the lessor in this case offers a motorhome in a lower price group and this is accepted by the lessee, the lessor will pay the lessee the difference in relation to the rent the lessee has already paid.
11.4 If the motorhome is destroyed and it is the lessee’s fault, or if it is foreseen that the use of the vehicle will be hindered for an unreasonably long time or ceases because it is the lessee’s fault, the lessor may refuse to provide a replacement vehicle. In this case, the lessee cannot terminate the agreement. If the lessor provides a replacement vehicle, the lessor may charge the lessee for the transfer costs.
- Lessee’s responsibility, comprehensive insurance
12.1 The lessor will exempt the lessee from liability in accordance with the principles of comprehensive insurance so that the lessee only pays the deductible. In the event of comprehensive damage, the lessee must pay a deductible of €2000 per damage incident. The current deductible cannot be removed. The deductible for glass damage (not plastic windows) is €350. This also applies to stone chips on the window that are visible and can develop into cracks.
12.2 The exemption from liability in point 12.1 lapses if the lessee has caused damage intentionally or through gross negligence.
12.3 In addition, the lessee is responsible if they are at fault in the following cases:
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If the damage is caused by the driver being unable to drive the vehicle due to the intake of medication or alcohol.
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If the lessee or the driver to whom the lessee has entrusted the vehicle flees from the accident scene.
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If the lessee, contrary to the obligations in point 8, does not call the police in the event of an accident unless the breach of duty has no impact on the cause of the damage or the extent of the damage.
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If the lessee violates other obligations in point 8, unless the breach of duty has no impact on the cause of the damage or the extent of the damage.
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If the damage is due to something prohibited in point 7.1.
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If the damage is due to a breach of one of the obligations in point 7.2.
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If the damage is caused by an unauthorized driver to whom the lessee has entrusted the vehicle.
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If the damage is due to not taking into account the vehicle’s dimensions (height, traffic sign 314, width traffic sign 312, or the corresponding signs in other countries).
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If the damage is due to not taking into account the loading regulations.
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If the damage is caused by incorrect fuel (misfueling), if water or engine oil is not refilled, and warning lights on the vehicle’s dashboard have been ignored; the damage will not be covered by insurance. This also applies to internal damage and misuse of, for example, awnings, water, and fuel tanks.
12.4 To avoid cost increases when determining the costs of the damage, the lessor may, in the event of accident damage, and upon request, first present the lessee with sample invoices for similar damage.
12.5 The insurance does not cover the lessee’s personal belongings, which are damaged or lost due to an accident or theft. Damage to the awning is not covered by insurance. It is encouraged to be cautious when using it, both in the wind and when you are not present, and at night it should therefore be rolled in. Damage to the vehicle and awning caused by the use of the awning must be paid for without using insurance. Such damage is not covered by the insurance company. In general, we reserve the right to claim damages where the insurance refuses coverage due to improper use or lack of careful use during the rental period.
12.6 In connection with the use of the vehicle, the lessee is responsible for paying all incurred fees, charges, fines, and penalties that the lessor is charged, unless it is the lessor’s fault. The lessor reserves the right to charge the lessee’s credit card for incurred fees, charges, fines, and penalties. Additional handling fees are added based on the lessor’s presented price lists.
The lessee is responsible for all fines and control fees for parking, etc., on the vehicle during the rental period. Parking fines, etc., or illegal use of duty-free diesel, which the lessee has not settled, will be charged to the lessee afterward. Fines for passing toll rings without paying are also charged afterward. In addition, a handling fee of €50 is added. In the case of speeding fines, the police are informed of who is driving the vehicle. The deposit can be withheld for up to 30 days after the rental started. The lessee understands that if fines are received by Touring Campers after the deposit has been refunded, the lessee is responsible for paying these with any fees.
12.7 Multiple lessees have joint and several liability.
- Lessor’s responsibility, statute of limitations
13.1 The lessor has unlimited liability for intent and gross negligence. For slight negligence, the lessor is only liable for contract-typical and foreseeable damage if there is a breach of an obligation whose compliance is of particular importance for achieving the purpose of the agreement (cardinal obligation). This standard of liability also applies to cases of performance obstacles at the time of entering into the agreement.
13.2 The above limitations and exclusions of liability do not apply to claims under the Product Liability Act and for damages resulting in death or injury to body, health, and freedom.
13.3 Claims that are not excluded but limited in scope according to point 13.1 become time-barred after one year, starting from the end of the year in which the claim arose and the creditor became aware of the circumstances that caused the claim and the person responsible for it, or should have become aware without gross negligence. Except for claims for damages due to death, injury to body, health, or freedom, as well as such compensation under the Product Liability Act, claims for damages become time-barred regardless of knowledge or grossly negligent lack of knowledge on the part of the creditor after five years, starting from the end of the year in which the claim arose.
13.4 The applicable standard contract terms and fee lists are those available at the rental location at the start of the rental period and published on the Internet.
The lessor does not compensate for lost holidays in the event of theft, embezzlement, damage, or breakdown of the booked motorhome. Paid deposits and rent are refunded in full. If faults/damage occur during the trip that is not the lessee’s fault, the lessee will be refunded the rent for the number of days the motorhome is under repair if the delay is more than one day. If the fault is proven to be the lessee’s fault, no refund is given. Most insurance companies have arrangements for free return travel in the event of long-term repairs.
- Storage and forwarding of personal data
14.1 The lessee is aware that Touring Campers stores his or her personal data.
14.2 Touring Campers may forward this data via the central warning ring to third parties who have a legitimate interest in it if the information provided when the rental agreement was concluded is substantially incorrect, or if the rented vehicle is not returned within 24 hours after the end of the possibly extended rental period, or if the rental claims must be subject to legal collection, or if checks issued by the lessee are not cashed. In addition, forwarding of the data may take place to all relevant authorities responsible for prosecuting breaches of regulations and criminal acts if the lessee has actually acted fraudulently or if there are sufficient grounds to assume so. This happens, for example, if there is incorrect information at the time of rental, presentation of false personal information or personal information reported lost, if the vehicle is not returned, if a technical defect is not reported, breach of traffic law, etc.
- GPS positioning of the vehicles
The vehicles of Touring Campers are equipped with a GPS positioning system.
- Jurisdiction
For all disputes arising from or in connection with the rental agreement for the motorhome, the jurisdiction for the relevant rental location is agreed upon if the lessee does not have a general jurisdiction within the country or if the lessee to whom the complaint applies has moved to or usually resides abroad after the agreement was concluded, or if the residence or usual place of stay is not known at the time of the complaint.
Valid from 01.11.2024
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